RX POST PURCHASE

After Receiving Your New QUAY Prescription Eyewear

How do I adjust the fit?

• It’s normal for newly made eyewear to need adjustments or for eyewear to occasionally need adjustments due to normal wear.
• Prescription glasses and sunglasses are made with several components that can be adjusted to fit you best, including acetate frames and adjustable nose pads.
• Stop into one of our stores, and a skilled optical stylist* or Licensed Optician can help custom fit your new glasses. Find your nearest location here.

What do I do if I am experiencing issues with my prescription glasses? 
It’s common to take a few days to adjust to a new prescription, but if you continue to have trouble with your new glasses:

• Visit or contact the QUAY store or authorized dealer where you ordered your glasses.
• For purchases made at QUAY.com, contact us at customercare@quay.com or visit a local QUAY store and one of our skilled optical stylists and Licensed Opticians* are here to help! *where applicable