Where can I buy QUAY prescription glasses and/or prescription sunglasses? 

• QUAY Single Vision prescription glasses are now available for purchase on QUAY.com as of 1/6/2026. 
• QUAY prescription glasses and lens offering (including Single Vision and Progressive lenses) are also available in select QUAY stores and authorized dealers.  
• To purchase online, you will need a copy of your eyeglass prescription. 
  • Prescriptions must be unexpired and contain all required information. 
  • Contact lens prescriptions may not be used to order prescription glasses. 
• Visit our Store Locator here to find a Quay store or authorized dealer near you. 
  • Please note new authorized dealers will be added at the end of every month so please check back if you do not see a store near you. 

What type of prescription glasses can I order at QUAY.com? 

• QUAY.com is happy to offer prescription glasses and prescription sunglasses in a wider range of prescriptions than ever before. 
• You can now purchase your single vision prescription glasses and sunglasses on Quay.com.
  • We do not offer progressive lenses on Quay.com. For your progressive lens needs, please visit a Quay store. 

What type of lenses will QUAY.com offer? 

• QUAY.com now offer single vision prescription plus an array of lens options including premium anti-reflective coatings, blue-light filtering technology, and thin, lightweight lens materials. 
• Single Vision: corrects one field of vision (near or distance) polycarbonate lens: a lightweight and impact resistant lens. Ideal for mild to moderate prescriptions (up to +/- 4.00). 
• QUAY.com also offers High Index and Polycarbonate lenses. We also offer the option of adding polarized lenses (for sunnies) or blue light lenses (for clear glasses). 
• High index lens: A lighter and discreet lens making it a good match for thin edge frames. Ideal for all prescriptions but essential for medium to high prescriptions (above +4.00 or below -4.00). 

 Do I need my Pupillary Distance (PD) when placing my order? 

• Yes, you will need your Pupillary Distance (PD) when placing your order. You can request this from your optometrist or use an online tool to measure your PD. 
• What is Pupillary Distance? (PD) 
  • PD measurement is the distance (in millimeters) between the centers of your pupils, and it’s used to properly align lenses in prescription glasses or sunglasses so you see clearly and comfortably.  

Can I upload my prescription document that has multiple prescriptions? 

• Yes. If a document contains multiple prescriptions, the first single vision prescription listed on the page will be used. 

Can my progressive prescription be used for single vision orders? 

• Yes. You can upload your prescription that includes ADD values even when purchasing single vision lenses. 

Why do some frames have recommended prescription ranges (max/min values)? 

• Not all frame styles are compatible with every lens material or all prescription ranges. Strong prescriptions create thicker lenses. Larger frames may make lenses look very thick or heavy at the edges.  

Does QUAY.com offer readers? 

• No, QUAY.com does not offer ready-made readers, but you can customize your prescription to fit your needs. Simply pick your frame and pick your lens.  

Can I order prescription lenses for my own prescription frame purchased elsewhere? 

• QUAY.com will sell QUAY optical frames and complete prescription glasses only (QUAY frame and prescription lenses). 
• To purchase prescription lenses only, find an optician or optometrist in your area. QUAY cannot guarantee that all optical providers will fill prescriptions in frames not purchased from their establishment. 

After Receiving Your New QUAY Prescription Eyewear

How do I adjust the fit?

• It’s normal for newly made eyewear to need adjustments or for eyewear to occasionally need adjustments due to normal wear.
• Prescription glasses and sunglasses are made with several components that can be adjusted to fit you best, including acetate frames and adjustable nose pads.
• Stop into one of our stores, and a skilled optical stylist* or Licensed Optician can help custom fit your new glasses. Find your nearest location here.

What do I do if I am experiencing issues with my prescription glasses? 
It’s common to take a few days to adjust to a new prescription, but if you continue to have trouble with your new glasses:

• Visit or contact the QUAY store or authorized dealer where you ordered your glasses.
• For purchases made at QUAY.com, contact us at customercare@quay.com or visit a local QUAY store and one of our skilled optical stylists and Licensed Opticians* are here to help! *where applicable
  

How long does it take to complete my order?

• For orders completed, you'll receive your prescription or custom-made glasses within 3 weeks after placing your order.  Please allow up to 2 weeks before receiving a shipping confirmation email.

How will I know when my order is on the way?

• Following your order confirmation, you will receive an email confirmation with a tracking number once your order has shipped.
• Prescription glasses are custom-made for you, so it can take up to 2 weeks to receive a shipping confirmation. Need more info? Contact our customer support team at customercare@quay.com.

How do I check the status of my order?

• Email our customer support team at customercare@quay.com.

What is the Return Policy on prescription or custom made glasses?

• Purchases made on QUAY.com are subject to QUAY’s return policy.
  
• To initiate a return, please reach out to our Customer Support Team at customercare@quay.com.

What is QUAY’s warranty or guarantee on prescription purchases?

• QUAY’s warranty extends to 12 months from the purchase date to cover manufacturing defects. The warranty does not cover lost items, scratches due to normal wear and tear, or accidental damage. For full details, view our return policy.
• If you have issues with your prescription glasses, email us at customercare@quay.com.
  

LIMITED WARRANTY FOR THE UNITED STATES – SUNNIES, PRESCRIPTION GLASSES, AND BLUE LIGHT GLASSES

What Does this Limited Warranty Cover?

Subject to the requirements, limitations, disclaimers and exclusions set forth in this Limited Warranty, Quay warrants that the products set forth below against manufacturing defects for one year from the date of purchase as indicated on the purchase, receipt, or invoice, on sunnies, prescription, and blue light glasses.

Quay will offer a repair or replacement (at Quay’s option and where possible) for genuine Quay products covered by this limited warranty during the applicable warranty periods described above.

What Does this Limited Warranty Not Cover?

Glasses (Sunnies and Prescription) 

This Limited Warranty does not cover claims or damage caused by the following: 

• Scratches (see below); 
• Accidental damage or misuse, as determined in Quay’s discretion; 
• Fading or peeling of frames;  
• Loss of screws due to neglect; and 
• Normal wear and tear.  

Because Quay cannot control the quality of products sold by unauthorized sellers, this warranty applies only to Products that were purchased from Quay or a Quay authorized seller in the United States, unless otherwise prohibited by law.  Quay reserves the right to reject warranty claims for Products purchased from unauthorized sellers, including unauthorized Internet sites/marketplace storefronts.

Warranty service for scratches on prescription glasses only: Provided you contact Customer Service within 30 days of receipt of your glasses, Quay will provide a replacement for prescription lenses that are scratched upon receipt from Quay, in accordance with the procedure below.

How Can You Get Service?

For manufacturing and material defects, contact Quay Customer Service via email at customercare@quay.com.  If you chose to email us, please include “Warranty” followed by your Order Number (if applicable) in the subject line. In the email, please provide a description of the issue and a picture of the product, including the damage or defect, a copy of your receipt or other proof of purchase.  

You may also mail this information to us at your cost. The business address for warranty claims is: Quay Eyeware, Inc., 465 California, Suite 1250, San Francisco, CA 94104.

Quay Customer Service will review the request and decide whether this Limited Warranty applies. Quay may ask you to provide further information or photographs to assist us with processing your warranty claim or to send the product to Quay. If your product is covered by this Limited Warranty, Quay will provide a replacement product less any applicable costs.  If Quay determines it is not covered, we will notify you by email. You are solely responsible for any expenses of claiming the Limited Warranty (if any), unless agreed in writing by Quay at its sole discretion.  

In the event we no longer carry the original style of glasses in stock, we will replace your glasses with an equivalent frame.

To the extent permitted by law, this warranty is exclusive and in lieu of any other warranty, written or oral, including but not limited to any express warranty of merchantability or fitness for a particular purpose. The duration of any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, are limited in duration to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Your exclusive remedy for breach of this warranty, of any implied warranty, of any other obligation arising by operation of law, or otherwise, shall be limited as specified herein to repair or replacement, at our sole option. Responsibility for incidental or consequential damages is expressly excluded.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

Questions? 

Contact customercare@quay.com. for more information. 

This Limited Warranty is given by: Quay Eyeware, Inc.

Phone: 877.505.7829

Email: customercare@quay.com.

Updated: January 1,2026

Using Insurance to Buy QUAY Prescription Eyewear

What is vision insurance?

• Vision insurance is a health and wellness plan designed to reduce the cost of eye care and prescription eyewear.

Does QUAY accept vision insurance?

• QUAY is an out-of-network provider for all vision insurance plans, which means we don’t bill insurance plans directly. Customers that buy QUAY prescription eyewear and have a vision insurance plan with out-of-network benefits can submit their itemized receipt to their vision insurance for reimbursement.
• Select authorized dealers may be an in-network provider. For US and International locations, visit our Store Locator here.

How can I file for reimbursement?

1. Purchase your QUAY prescription eyewear at QUAY.com or at a QUAY store.
2. Log on to your vision insurance website and locate the reimbursement form. Consult with your vision care plan administrator for further questions regarding coverage.
3. Fill out and submit your completed reimbursement form with your itemized receipt. If you need additional assistance, please reach out to your insurance provider.

Does QUAY accept FSA & HSA for purchasing prescription eyewear?

• Absolutely! Simply using your FSA or HSA card, displaying a major credit card company, when placing your order. If you don’t have your card present at the time of purchase, simply hold onto your receipt to submit for reimbursement.
• FSAs and HSAs are tax-advantaged accounts that allow people to set aside pre-tax dollars to cover eligible healthcare expenses. What’s the difference? FSAs are only available through an individual’s employer benefit package, and any unused funds typically expire at the end of each year.
• In contrast, HSAs are available through private insurance plans and employer-sponsored benefit packages, and unused funds often roll over annually.