Cookie Policy
Consent
By using this website (https://www.quay.com) (the "Website") you consent to the use of cookies in accordance with this Cookies Policy. You will have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.
Disabling cookies
If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out here. Please note that some of the services will not function so well if cookies are disabled.
Where the organisation setting the cookie provides an automated disabling tool in respect of its cookie(s) we list the name of that organisation, the category of cookies it sets together with a link to its automated disabling tool. In all other cases, we list the names of the cookies themselves and their source at the date of this Cookies policy so that you can easily identify and disable them if you want through your browser controls.
Some browsers make is possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of the Website and the services provided on the Website.
After your initial visit to the Website we may change the cookies we use. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the Website, your browser may receive cookies from several sources.
Cookies are useful because they allow a website to recognise a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.
Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).
What types of cookies do we use?
We describe the categories of cookies we and our affiliates and contractors use below.
Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for (such as navigating between pages) cannot be provided.
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.| Name | Souce | Purpose | Type | ||
|---|---|---|---|---|---|
| quay_site_loc | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Determines which site user goes to (US/UK/AU) for geographical purposes. Necessary to browse the site, without it, a modal will consistently pop up asking a user to select a location. | Persistent Cookie (200 year) | ||
| shopify_pay_redirect | www.quayaustralia.co.uk] QuayEyewear Pty Ltd | The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com | Strictly Necessary | ||
| secure_customer_sig | www.quayaustralia.co.uk] QuayEyewear Pty Ltd | This cookie is generally provided by Shopify and is used in connection with a customer login. | Strictly Necessary | ||
| cart_currency | www.quayaustralia.co.uk] QuayEyewear Pty Ltd | This cookie is used to recognize the user's country of origin and populate the correct transaction currency | Strictly Necessary | ||
| _cfduid | [cloudflare.com] CloudFlare | It does not contain any user identification information. https://support.cloudflare.com/hc/en-us/articles/200170156-Understanding-the-Cloudflare-Cookies | Strictly Necessary | ||
| OptanonConsent | [onetrust.com] OneTrust | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | Strictly Necessary | ||
| OptanonAlertBoxClosed | [onetrust.com] OneTrust |
|
Strictly Necessary | ||
| AWSALBCORS | [aws.amazon.com] AWS |
Owned by AWS - https://docs.amazonaws.cn/en_us/elasticloadbalancing/latest/application/load-balancer-target-groups.html |
Strictly Necessary | ||
| AWSALB | [aws.amazon.com] AWS |
Owned by AWS - https://docs.amazonaws.cn/en_us/elasticloadbalancing/latest/application/load-balancer-target-groups.html |
Strictly Necessary |
Performance Cookies
We make use of analytic cookies to analyse how our visitors use our Website and to monitor Website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website. The information collected by these cookies is not associated with your personal information by us or by our contractors.
| Name | Source | Purpose | Type | ||
|---|---|---|---|---|---|
| NID | [.google.com] Google | Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. | Persistent Cookie ~ 2 years | ||
| SID | [.google.com] Google | Contain digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. Helps to block attack, such as attempts to steal content within forms that are completed on web pages. Also helps to customize ads on Google properties, like Google Search, by remembering most recent searches, previous interactions with an advertiser's ads, search results, and visits to an advertiser's website. This also helps Google show users customized ads on Google. | Persistent Cookie ~ 2 years | ||
| SSID | [.google.com] Google | Contain digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. Helps to block attack, such as attempts to steal content within forms that are completed on web pages. Also helps to customize ads on Google properties, like Google Search, by remembering most recent searches, previous interactions with an advertiser's ads, search results, and visits to an advertiser's website. This also helps Google show users customized ads on Google. | Persistent Cookie ~ 2 years | ||
| ajs_anonymous_id | [.pixlee.com] Pixlee | Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content | Persistent Cookie ~ 1 year | ||
| ajs_group_id | [.pixlee.com] Pixlee | Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content | Persistent Cookie ~ 1 year | ||
| ajs_user_id | [.pixlee.com] Pixlee | Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content | Persistent Cookie ~ 1 year | ||
| pixlee_ga | [.pixlee.com] Pixlee | Google analytics id used to track relevant analytics | Session Cookie | ||
| _ga | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | This comes from Google Analytics and is used for distinguishing users | Persistent Cookie ~ 2 years | ||
| _orig_referrer | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Tracks the origin from where a user visits the site | Session Cookie | ||
| shopify_ga | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) |
Persistent Cookie ~ 2 years |
||
| _ab | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) | Session Cookie | ||
| _gid | [.google.com] Google | This cookie name is associated with Google Universal Analytics. Used to distinguish users. | Session Cookie | ||
| _gclxxxx | [.google.com] Google |
|
Session Cookie ~ 10 minutes | ||
| _kla_id |
[klaviyo.com] Klaviyo |
This cookie is used to collect information on the visitor's behavior. This information will be stored for internal use on the website – internal analytics is used to optimize the websites or to register if the visitor has subscribed to a newsletter |
Performance | ||
| BVBRANDSID |
[bazaarvoice.com] Bazaarvoice |
https://knowledge.bazaarvoice.com/wp-content/knowledge/en_US/cookies.html |
Performance | ||
| BVBRANDID |
[bazaarvoice.com] Bazaarvoice |
https://knowledge.bazaarvoice.com/wp-content/knowledge/en_US/cookies.html |
Performance | ||
| bv_metrics |
[bazaarvoice.com] Bazaarvoice |
https://knowledge.bazaarvoice.com/wp-content/knowledge/en_US/cookies.html |
Performance |
Website Functionality Cookies
We make use of cookies to provide you with certain functionality. For example, to remember choices you make (such as your user name, language or the region you are in), or to recognise the platform from which you access the site, and to provide enhanced and more personal features. These cookies are not used to track your browsing on other sites.
| Name | Souce | Purpose | Type |
|---|---|---|---|
| ajs_anonymous_id | [.pixlee.com] Pixlee | Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content | Persistent Cookie ~ 1 year |
| ajs_group_id | [.pixlee.com] Pixlee | Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content | Persistent Cookie ~ 1 year |
| ajs_user_id | [.pixlee.com] Pixlee | Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content | Persistent Cookie ~ 1 year |
| pixlee_ga | [.pixlee.com] Pixlee | Google analytics id used to track relevant analytics | Session Cookie |
| LivePersonID | [.liveperson.net] LivePerson | Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. | Persistent Cookie ~ 1 year |
| LPSID-75555851 | [.liveperson.net] LivePerson | Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. | Session Cookie |
| LPVID | [.liveperson.net] LivePerson | Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. | Persistent Cookie ~ 1 year |
| LPCKEY-75555851 | [.liveperson.net] LivePerson | Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. | Session Cookie |
| _gat | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Google analytics cookie used to limit the number of requests that have to be made to doubeclick.net | Persistent Cookie ~ 2 years |
| _privy_a | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Used by our email collection Shopify application to distinguish users, and to idenityf whether a user has already sent in their email into the service or not. Also used to determine if the email signup pop-up has been shown to the user on a given day/time frame. | Persistent Cookie - Refreshes everyday/time a user visits on a different day |
| _privy_b | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Used by our email collection Shopify application to distinguish users, and to idenityf whether a user has already sent in their email into the service or not. Also used to determine if the email signup pop-up has been shown to the user on a given day/time frame. | Persistent Cookie - Refreshes everyday/time a user visits on a different day |
| _privy_lr | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Used by our email collection Shopify application to distinguish users, and to idenityf whether a user has already sent in their email into the service or not. Also used to determine if the email signup pop-up has been shown to the user on a given day/time frame. | Persistent Cookie - Refreshes everyday/time a user visits on a different day |
| LPCKEY-45718606 | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | LivePerson information for customer service live chats | Session Cookie |
| LPSID-45716806 | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | LivePerson information for customer service live chats | Session Cookie |
| LPVID | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | LivePerson information for customer service live chats | Session Cookie |
| privy_suppress_287381 | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Determines whether or not our email signup pop up has been previously dismissed/if the user has already signed up | Persistent Cookie - Refreshes everyday/time a user visits on a different day |
| _landing_page | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Used to determine the user's landing page when visiting the site. | Persistent Cookie ~ few days |
| _olAlertsForShop | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Notifications for the site | Session Cookie |
| _secure_session_id | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Stores the session ID when a user is browsing the site | Session Cookie |
| _session_id | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Stores the session ID when a user is browsing the site | Session Cookie |
| _shopify_fs | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) | Persistent Cookie ~ 2 years |
| _shopify_s | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) | Persistent Cookie - Refreshes everyday/time a user visits on a different day |
| _shopify_sa_p | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) | Persistent Cookie - Refreshes everyday/time a user visits on a different day |
| _shopify_sa_t | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) | Persistent Cookie - Refreshes everyday/time a user visits on a different day |
| _shopify_uniq | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) | Persistent Cookie ~ 2 years |
| _shopify_visit | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) | Persistent Cookie - Refreshes everyday/time a user visits on a different day |
| _shopify_y | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) | Persistent cookie ~20 years |
| _s | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) | Persistent Cookie - Refreshes everyday/time a user visits on a different day |
| _y | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) | Persistent Cookie ~ 2 years |
| cart_sig | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Stores cart information | Persistent cookie ~1 month |
| customer_sig | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Shopify cookie to store unique customer information | Persistent cookie ~20 years |
| epb_previous_pathname | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Populates breadcrumbs on the site | Session Cookie |
| ISP_ENDPOINT_WEBAPI | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Used to determine a specific user | Session Cookie |
| seen-cookie-message | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Determines whether or not a user has seen our cookie policy pop up, and has therefore accepted our cookie policy | Persistent Cookie ~30days |
| secure_customer_sig | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Shopify cookie to store unique customer information | Persistent Cookie ~ 20 years |
| storefront_digest | [www.quayaustralia.co.uk] QuayEyewear Pty Ltd | Cookie set up by shopify platform | Session Cookie |
| BVSID | [bazarvoice.com] Bazarvoice | Allows internal Bazaarvoice web analytics to be correlated to the same user browsing session for interactions across the Bazaarvoice network. https://knowledge.bazaarvoice.com/wp-content/knowledge/en_US/cookies.html | Session Cookie |
| BVID | [bazarvoice.com] Bazarvoice | https://knowledge.bazaarvoice.com/wp-content/knowledge/en_US/cookies.html | Sesson Cookie |
Advertising Cookies
Advertising cookies (or targeting cookies) collect information about the browsing habits associated with your device and are used to make advertising more relevant to you and your interests. They are also used by services provided by third parties on this Website, such as ‘Like’ or ‘Share’ buttons in addition to providing the requested functionality. Third parties provide these services in return for recognising that you (or more accurately your device has) have visited a certain website. These third parties put down advertising cookies both when you visit our Website and when you use their services and navigate away from our Website. Their privacy practices are set out below:
http://www.criteo.com/privacy/
| Name | Souce | Purpose | Type | |
|---|---|---|---|---|
| _ga | [.criteo.com] Criteo | This is sourced from Criteo due to them appending our site analytics strings (UTM). This comes from Google Analytics and is used for distinguishing users | Persistent Cookie ~ 1 year | |
| eid | [.criteo.com] Criteo | Publisher match cookie to analyze publisher effectiveness | Persistent Cookie ~ 1 year | |
| uid | [.criteo.com] Criteo | Criteo User ID allowing them to effectively value and target users based on their likelihood to engage and browsing data | Persistent Cookie ~ 1 year | |
| zdi | [.criteo.com] Criteo | Display zone cookie for Criteo to analyze zone effectiveness | Persistent Cookie ~ 1 year | |
| OTZ | [.google.com] Google | uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear. | Persistent Cookie | |
| IDE | [.google.com] Google | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange | Persistent Cookie | |
| GPS | [.google.com] Google | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | Persistent Cookie | |
| VISITOR_INFO1_LIVE | [.google.com] Google | A cookie that YouTube sets that measures your bandwidth to determine whether you get the new player interface or the old. | Targeting | |
| _fbp |
[.facebook.com] |
|
Targeting | |
| fr |
[www.quayaustralia.co.uk] QuayEyewear Pty Ltd |
Contains browser and user unique ID combination, used for targeted advertising. |
Targeting | |
| KL_FORMS_MODAL |
[klaviyo.com] Klaviyo |
tracks when someone subscribes to a form |
Targeting | |
| ResonanceSegment |
[certona.com] Certona |
Used by the Certona tracking and product recommendation provider service. - 2 months |
Targeting | |
| RES_TRACKINGID |
[certona.com] Certona |
|
Targeting | |
| RES_SESSIONID |
[certona.com] Certona |
|
Targeting | |
| checkForPermission |
[birdr.io] Birdr.io |
Determines whether the visitor has accepted the cookie consent box. |
Targeting | |
| bitoIsSecure |
[birdr.io} Birdr.io |
Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. |
Targeting | |
| bito |
[bidr.io] Birdr.io |
Sets a unique ID for the visitor that allows advertisers to target the visitor with relevant advertisement. |
Targeting | |
| _uetsid |
[bing.com] Bing |
This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. |
Targeting | |
| snize-recommendation |
[searchanize.com] Searchanize |
to define the session ID of the user who is viewing recommendation blocks in order to collect analytics data. |
Targeting | |
| snize_uid |
[searchanize.com] Searchanize |
it's used in order to identify a user on sites where Searchanise is installed. |
Targeting | |
| snize_recent |
[searchanize.com] Searchanize |
to collect recent users search queries in order to form search suggestions. |
Targeting | |
| snize_session |
[searchanize.com] Searchanize |
to define the Searchanise user's session ID on the client’s site in order to use it in collecting data for analytics. |
Targeting | |
| snize_view_mode |
[searchanize.com] Searchanize |
to define the way of displaying products, which was chosen by a user in the search results widget (grid or list view |
Targeting | |
| sp |
[eventbrite.com] Eventbrite |
his cookie is associated with Eventbrite and is used to deliver content tailored to the end user's interests and improve content creation. |
Targeting | |
| MUID |
[microsoft.com] Microsoft |
This cookie is widely used my Microsoft as a unique user identifier. |
Targeting |
Use of IP addresses and web logs
We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.
We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.
Information from these types of cookies and technologies or about website usage is not combined with information about you from any other source.
The following table documents each type of cookie, along with how long a persistent cookie lasts
Cookies policy does not cover third party websites
Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.
Changes to the Cookies Policy
We may update this cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This cookies policy was last updated on May 25, 2018.
