Warranty Faq

What does Quay's warranty cover?

Quay covers sunnies, prescription glasses, and blue light glasses with a one-year limited warranty against manufacturing defects from the date of purchase, with repair or replacement at Quay's discretion.

What does the warranty not cover?

Quay's warranty does not cover scratches (except prescription lenses scratched on arrival), accidental damage, misuse, frame fading or peeling, screws lost through neglect, or normal wear and tear. It applies only to products bought from Quay or a Quay authorized seller in the United States; purchases from unauthorized sellers or marketplace storefronts aren't covered.

How do I make a warranty claim?

Email customercare@quay.com with "Warranty" followed by your order number in the subject line, plus a description of the issue, a photo of the product, and a copy of your receipt or other proof of purchase. You can also mail a claim at your own cost to Quay Eyeware, Inc., 465 California, Suite 1250, San Francisco, CA 94104. If your style is no longer in stock, Quay will replace it with an equivalent frame.