UK & EU RETURNS
HOW DO I RETURN MY ORDER?
Any returns and return enquiries, please contact customercare@quay.com for support
EU RIGHT OF WITHDRAWAL
If your order was delivered to an address in the EU or EFTA, you have the right to withdraw from your purchase within 14 days of delivery, no reason required. We will refund the full cost of your items plus the standard outbound shipping charge you paid.
To exercise this right, notify us within 14 days of delivery. Once you've notified us, you have 14 days to return the item. Withdraw from contract.
WARRANTY
SUNNIES & BLUE LIGHT GLASSES
For manufacturing defects, replacements are available within 12 months of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for exchanges.
ACCESSORIES
For manufacturing & material defects, replacements are available within 90 days of purchase. Warranty does not cover accidental damage caused by general use. Lost components & natural wear and tear do not make jewellery pieces eligible for exchanges.
Contact customercare@quayaustralia.co.uk for more information
SALE ITEMS
All sale items are final and are not subject to our refund policy.
